Managed Services

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With AMC’s managed service offerings, let us take on some of that responsibility, giving your team the opportunity to focus on business priorities and innovation again All our managed services have flexible SLAs to suit your organisation.

AMC Managed Services
Hardware Maintenance
  • 24x7x365 option available
  • Options for all products including ‘in life’, EOSL and EOL
  • Single point of contact for multi-vendor and multi technology
  • Adaptable SLAs
  • Full inventory of parts at forward stocking locations nationwide
  • Engineers and/or tested and approved parts despatched within an hour
  • Full report provided afterwards highlighting any current system issues and our recommendations on how to resolve.
AMC Managed Services
Service Desk
  • Staffed 24x7x365
  • Single point of contact for multi-vendor and multi-technology
  • SLA options to suit customer’s needs
  • Unlimited call options possible
  • Integration with other service offerings available including hardware maintenance, managed anti-virus and device monitoring
AMC Managed Services
Security
  • Health checks
  • Reduce the risk of cyber-based security breach
  • Endpoint security
  • Managed Anti-Virus Servers
  • Managed Anti-Virus Workstations
  • Web Protection
  • Cyber Essentials Managed Security Service (CEMSS)
  • User Access Control and Reporting
  • Anti Phishing
  • Pen Testing
AMC Managed Services
SD-Wan
  • To substitute or supplement existing MPLS connections (MPLS can be slow, compromise security and bandwidth consumption is high)
  • Prioritise key applications
  • Centralised interface
  • Improved application performance
  • Reduce networking costs
AMC Managed Services
Patch Management
  • Testing to ensure compatibility
  • Manage software updates quickly and with minimal disruption
  • Improves security and software functionality
AMC Managed Services
Disaster Recovery
  • Comprehensive local back-up
  • Offsite replication
  • Restore files locally or from the cloud
  • Reduced downtime and expenditure, plus piece of mind
AMC Managed Services
Back Up
  • Solutions tailored for cloud, on-premise and hybrid.
  • Vendor agnostic
  • Flexible data retention periods
  • Ability to utilise existing solutions or introduce new technology
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