New CRM & ERP System with Microsoft Dynamics
AMC IT Implements New CRM and ERP Platform with Microsoft Dynamics 365 Business Central
AMC IT has successfully launched a new integrated CRM and ERP system, built on Microsoft Dynamics 365 Business Central, marking a significant advancement in the company’s operational infrastructure. The platform consolidates sales, finance, service, and operations into a single, cloud-based environment, designed to enhance efficiency and support scalable growth.
This strategic upgrade reflects AMC IT’s commitment to modernising internal systems and delivering a more streamlined experience for both staff and customers. The implementation is already driving improvements across multiple areas of the business.
Key benefits of the new platform include:
- Automation of previously time-consuming tasks, reducing manual effort and improving productivity
- Seamless integration with Microsoft 365 applications, including Outlook, Teams, and Excel
- Real-time stock and pricing visibility via EDI, along with automated customer order tracking and backorder reporting
- Automated cloud billing, improving accuracy and reducing administrative overhead
- Enhanced reporting and dashboards, enabling faster, data-driven decision-making
- Improved data management, ensuring consistency and reliability across customer and product records
Further development phases are planned, including deeper partner integrations and the introduction of customer-facing portals to extend the platform’s capabilities.
AMC IT is confident that this investment will continue to deliver long-term value, supporting both internal teams and external stakeholders with a more connected and intelligent business environment.
